Refund Policy

Last updated October 5, 2026

All payments are final. We do not give refunds or credits for memberships, the Extras plan, per-submission payments, agent plans, additional headshots or any other purchase, including partial billing periods, unless the law requires it.

Cancelling

You can cancel at any time to stop future renewals. After you cancel, you keep access until the end of the period you already paid for.

Billing mistakes

If you were charged twice or charged in error, email us within 30 days and we will fix it.

Need help?

Email customer service at support@castlinecasting.com.